idn liveFrequently Asked Questions

When you register on idn live, we ask for your full name, date of birth, email address, mobile phone number, and residential address. We use this information to verify your identity, comply with anti-money-laundering regulations, and contact you about your account if needed. Your email and mobile number must be unique to your account. We will send a verification link to your email address; you must click this link to activate your account. After registration, you can log in and begin exploring our slot games, live-dealer tables, and sportsbook markets. If you have any issues during registration, contact our support team via in-app chat.

We support deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet. Minimum and maximum deposit amounts vary by payment method. For most e-wallet methods (mobile banking, local payment, online payment, e-wallet), the minimum deposit is typically low to encourage new users, and the maximum is set to prevent fraud. Bank transfers via mobile banking, local payment, online payment, and e-wallet may have different limits depending on your bank's policies. When you navigate to the deposit page on idn live, you will see the current minimum and maximum for each payment method. If you have questions about account preferences for your specific payment method, contact our support team.

Yes, idn live offers demo mode for many of our slot games, including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Demo mode allows you to play these games with virtual credits so you can learn the rules and features without risking real money. To access demo mode, navigate to any supported slot game and select the demo or practice option. Demo credits are reset daily and cannot be withdrawn. Demo mode is a useful way to familiarize yourself with our games before you deposit real money. Live-dealer tables and sportsbook markets do not offer demo mode; these require a real account and a deposit to participate.

We offer a welcome offer for new account holders who complete registration and make their first deposit on idn live. The specific terms of our welcome offer are displayed on the promotions page after you log in. Welcome offers typically include a bonus credit or match on your first deposit, subject to terms and conditions. These terms may include wagering requirements, game restrictions, or time limits. We encourage you to read the full terms of any welcome offer before claiming it. Welcome offers are subject to change, and we reserve the right to modify or withdraw them at any time. If you have questions about the current welcome offer, contact our support team.

You can adjust your account preferences by logging into idn live and navigating to your account settings. From there, you can update your email address, mobile number, password, and notification preferences. If you wish to pause your account temporarily, you can request an account suspension through your account settings or by contacting our support team. An account suspension will prevent you from logging in and placing new wagers, but your account balance will remain intact. You can request to reactivate your account at any time by contacting support. If you wish to close your account permanently, you can request account closure through support; we will process your request and arrange a withdrawal of any remaining balance to your registered payment method.

You can contact our support team via in-app chat or email. In-app chat is available during standard business hours and offers real-time assistance with account questions, payment issues, and technical problems. To open a support ticket via email, send your inquiry to our support address listed on the contact page. Include your account username, a clear description of your issue, and any relevant details (such as a transaction ID if your question concerns a deposit or withdrawal). Our support team will respond to your email within five business days. For urgent issues, use in-app chat during business hours. Whether you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, our support team can assist you with account and technical inquiries.

Before your first withdrawal on idn live, we require identity verification (KYC). You must provide a copy of a valid government-issued ID (such as a passport, national ID card, or driver's license) and proof of your residential address (such as a utility bill, bank statement, or rental agreement dated within the last three months). Your name on the ID must match the name registered on your idn live account. Your proof of address must show your full name and current address. Once you submit these documents, our verification team will review them and notify you of the result within one business day. If your documents are unclear or incomplete, we may request resubmission. After verification is complete, you can withdraw your account balance at any time.

Yes, idn live supports bank transfers from mobile banking, local payment, online payment, and e-wallet. You can deposit and withdraw using these banks. To deposit via bank transfer, navigate to the deposit page, select your bank, and follow the on-screen instructions to transfer funds to our designated account. Your deposit will be credited to your idn live account within one to two business hours. To withdraw to a bank account, navigate to the withdrawal page, select your bank, enter your account details, and submit your request. We will process your withdrawal within one business day and transfer the funds to your registered bank account. Bank transfer fees may apply depending on your bank's policies. If you have questions about bank transfer deposits or withdrawals, contact our support team.

We protect your idn live account using industry-standard encryption and secure password storage. Your password is hashed and salted so that even our staff cannot see your plain-text password. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. We monitor your account for suspicious activity, such as multiple failed login attempts or unusual betting patterns, and will alert you if we detect potential fraud. We recommend that you use a strong, unique password and never share it with anyone. If you suspect your account has been compromised, change your password immediately and contact our support team. You can also enable additional security measures through your account settings.

If you forget your password, click the "Forgot password?" link on the login page. Enter your email address or username, and we will send a password reset link to your registered email address. Click the link in the email to create a new password. The reset link expires after one hour for security reasons. If you do not receive the reset email, check your spam folder or contact our support team. If you have trouble resetting your password or cannot access your registered email address, our support team can help you regain access to your account. Be prepared to provide information to verify your identity, such as your account username and the email address associated with your account.

Yes, idn live is fully accessible on mobile devices. You can access our platform via a mobile web browser on both Android and iOS devices. Simply visit our website from your mobile device and log in with your account credentials. The mobile interface is optimized for smaller screens and includes all the features of the desktop version, including slot games, live-dealer tables, sportsbook markets, and account management. We recommend using a recent version of your browser for the best experience. If you experience any issues accessing idn live on your mobile device, contact our support team for assistance.

idn live operates continuously throughout the year, including during major holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi. Our platform remains accessible, and you can deposit, withdraw, and play games at any time. However, our support team may have reduced availability during certain holidays, and bank processing times for deposits and withdrawals may be longer than usual. We recommend planning your account activity accordingly during holiday periods. If you need urgent assistance during a holiday, use in-app chat to reach our support team. For non-urgent inquiries, you can also send an email to our support address, and we will respond as soon as possible after the holiday.